Outsourcing your call center - Global Sky Review

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Global Sky: Cut Payroll Costs by 50% or More

nullCall center outsourcing has been today’s trend in business, especially now that economics and trade has gone more than global. Thanks to the internet and fast-growing communication technologies, you can now hire people from almost any part of the world. These days, outsourcing companies have sprouted like mushrooms, offering various services at affordable costs. The competition is tough however, and almost each and every outsource company provides you with the same package.

If you’re looking for something new, then you may check out one of the fast growing BPO companies today, Global Sky, Inc.

Located in the Philippines, Global Sky, Inc. a US Delaware corporation, is among the newest, but equally competitive call center outsourcing companies one can find today. They may be relatively new to the industry, but even at an early age the company has already been handling stable accounts. But given that the company is still at its young stage, how come it has acquired reliable clients and smooth sailing business operations?

It all lies on the package.

First, as a client, you can get as much as 50% savings on your payroll. Global Sky provides its clients with everything they need, and the company takes care of all the administrative and technical requirements, and of course, the payroll management. As a client in need of manpower services, you can totally rely on Global Sky in preparing for your human resource and customer support needs. You can hence focus on the other areas of your business, like the goods and services your own company provides.

The second feature Global Sky boasts to its clients is excellent English. The company gets its strength from its agents, who are highly proficient in the English language. This is primarily because English is the second language in the Philippines, and the agents have already been trained to speak and use the language not only in school but also in their immediate environment.

Aside from the accent, clients will greatly benefit from the proficient grammar skills exercised by the agents of Global Sky. Almost 95% of their agents have acquired university education, and are thus expected to showcase comprehensive knowledge in written and spoken grammar.

This outsourcing company is also known for its room for growth. At present, Global Sky houses more than 211 seats in its headquarters in the Philippines, and with its continuous hiring system, it can scale up to 500 seats in a matter of weeks.

Aside from human resource, you can also count on the technical aspects used by Global Sky. The company currently uses customizable software solutions in order to tailor fit all kinds of business processes and these can easily suit well with your own business venture. Not only that, the company also utilizes its high quality connections, with VOIP channels dedicated to countries such as the United States, Australia and Canada. You can then expect clear, uninterrupted voice calls from the Philippines, and reduced risks of system downtime procedures. Thus, your customers will be guaranteed with satisfaction, and avoid the occurrence of unhappy, irate callers.

Also, thanks to the high grade connections used by Global Sky, it is now easy to route a US Toll free or local number directly to the Philippines. We all know that time is gold, and this saves you from spending more funds because of the waiting time.

Global Sky, in its four years of existence in the BPO industry, has incurred no debts and consistent net positive cash flow. Their cash nest is capable of supporting the company’s operations for several months, thus they have a fallback in case of certain business mishaps. Aside from this, the company also invests in redundancy, including buying assets to minimize monthly fixed costs. Because of this attitude, Global Sky is expected to stay in the business for a very long time.

As part of its standard operating procedure (SOP), Global Sky submits to its clients advanced software, charts and graphs as well as monitoring capabilities. This promotes transparency on both parties, so the clients can check on their own the quality performance of the agents working on their accounts.

So, if you are looking for good recourse to hiring outsourced personnel to help make your business prosper, then Global Sky can cater to your needs. Not only do you save yourself from worrying about how to deliver your business, you also save your budget and allot them for your future needs.